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The Saga Outlook add-in brings Saga into Microsoft Outlook. Instead of forwarding emails or digging through inboxes, you can save threads and attachments straight into your Saga projects, summarize long conversations, and draft replies without leaving your email client.

What you can do

The add-in opens as a task panel inside Outlook. From there you have access to: Save thread to project. Link an entire email conversation to a Saga project. The thread becomes part of the project’s record alongside documents, notes, and other files, so anyone with access to the project can read it without forwarded emails. It’s searchable and accessible directly from the project in Saga. Saga saves the thread in the project’s knowledge base as an Outlook .msg file, so it opens and downloads as an email with its subject, sender, recipients, and date. Threads saved earlier stay as .txt files. Save attachment to a project. Move files from an email into the project’s knowledge base. Saved attachments are available to any chat or grid review in that project and stay there long-term, so you don’t need to re-attach them for every question. Summarize thread. Generate a clear, structured summary of a long conversation. Saga covers the key points, organizes them chronologically, and rewrites them into a clean bulleted list, so you don’t have to scroll through weeks of replies to see where things stand. Draft a reply. Saga analyzes the thread you have open, including context, sender, and subject line, and generates a professional, concise response. You can steer it with specific instructions, such as “Draft a reply saying I approve.” Choose Insert reply and the draft lands in your Outlook composer with the correct To and Cc recipients and subject line. The email is never sent automatically. You always review, edit, and adjust the draft in Outlook before you hit send.

On the platform

Project chats saved from the Outlook add-in show the Outlook logo in the project chat list and before the chat title. While Saga is answering a chat in Outlook, the platform shows “Saga is answering this chat in Outlook” and holds the composer until the answer is done.

Setting it up

Your admin deploys the add-in centrally; see the admin setup. Once deployed, follow the user setup to open it and sign in. For the Microsoft permissions the add-in uses, see Microsoft permissions.