Documents
My document failed to upload or process
My document failed to upload or process
Check the file format and size. Saga supports PDF, DOC, DOCX, XLS, XLSX, PPTX, TXT, HTML, CSV, ODT, ODS, EML, MSG, and common image formats. The maximum file size is 1 GB — and PDFs or images that need text extraction (OCR) are limited to 500 MB.If the file format and size are fine, click Retry on the failed document in the knowledge base. If it still doesn’t work, try re-uploading the file. Corrupted files or heavily scanned documents with poor image quality can sometimes cause processing to fail.
Chat and AI
The AI says the chat context is almost full
The AI says the chat context is almost full
Each AI model has a limit on how much text it can consider at once. When a conversation gets long — many messages, large attachments, or both — you’ll see a warning that the context is almost full.Start a new conversation to reset the context. If you’re working with a large set of documents, consider uploading them to a project’s knowledge base instead of attaching them in chat — the knowledge base indexes your files so the AI can search across them without needing to hold everything in context at once.
The AI gave an incorrect or incomplete answer
The AI gave an incorrect or incomplete answer
The quality of the AI’s response depends on the context it has and the model you’re using. A few things to try:
- Switch to a more capable model — a model with higher intelligence may handle your question better. See Models for guidance.
- Narrow the context — if the knowledge base has many documents, toggle inactive the ones that aren’t relevant to focus the AI’s attention.
- Rephrase your question — more specific questions tend to produce better results. Use Improve prompt to let the AI refine your phrasing before sending.
- Check citations — always verify the AI’s claims against the cited sources.
I'm getting rate-limited or seeing 'too many requests'
I'm getting rate-limited or seeing 'too many requests'
Saga limits how frequently certain actions can be performed. If you’re seeing this during login or two-factor authentication, wait a few minutes and try again. For chat-related rate limits, wait briefly and resend your message.
Features and access
I don't see SharePoint or Epona365 when uploading documents
I don't see SharePoint or Epona365 when uploading documents
I don't see organizational sources in the chat toolbar
I don't see organizational sources in the chat toolbar
Organizational sources are created by your admin or content admin. If the toggle doesn’t appear in the Add sources menu, your organization hasn’t set any up yet. Ask your admin to create one from the admin panel.
I don't see a legal source I need
I don't see a legal source I need
Your admin controls which legal sources are enabled. If a source isn’t showing up, ask your admin to enable it from the workspace settings. For the full catalog of available sources, see moonlit.ai/coverage.
I can't access the admin panel
I can't access the admin panel
The admin panel is only visible to users with the Admin or Content admin role. If you need access, ask an existing admin to update your role. Content admins can manage libraries and organizational sources; full admins can manage everything including users and settings.
The Word add-in doesn't appear in Word
The Word add-in doesn't appear in Word
This is usually a permissions or licensing issue. Check that your organization allows third-party Office add-ins, that your Office version is up to date, and that you’re signed in with your Microsoft account. For detailed steps, see Word add-in troubleshooting.
Support
How do I contact support?
How do I contact support?
Click Get help in the sidebar to open the feedback form, or email the support team directly at support@sagalegal.io. Include as much detail as possible — what you were doing, what you expected, and any error messages you saw.